Returns & Exchanges

PHOEBE PHILO offers a seamless return process within 14 days of delivery, provided items are in their original, unworn condition with all security tags intact. We prioritize exceptional quality and service to ensure your wardrobe acquisitions meet our exacting standards.

Return Process

• 1.
  Initiate Request

  Access your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 14 days of receiving your order.

• 2.
  Secure Packaging

  Place the items in their original designer packaging and shipping box, ensuring the security tag remains attached and the protective materials are included.

• 3.
  Complimentary Shipping

  Affix the pre-paid courier label provided in your original shipment and schedule a collection or drop off the package at an authorized location.

• 4.
  Quality Inspection & Refund

  Upon arrival at our atelier, items undergo a rigorous quality check before your refund is processed to the original payment method within 7 business days.