Frequently Asked Questions
Assistance with your Phoebe Philo orders and inquiries.
What is your shipping policy?
We offer complimentary express shipping on all orders. Once your order is dispatched, you will receive a tracking number via email. Delivery typically takes 3-5 business days depending on your location.
How do I process a return?
Items can be returned within 14 days of delivery provided they are in their original condition with all tags and packaging intact. You can initiate a return through our online portal to receive a pre-paid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.
How can I ensure the correct fit?
Detailed size guides are available on each product page. Our garments are cut to specific silhouettes; if you are between sizes, we recommend contacting our client services for personalized styling advice.
Do I have to pay international duties and taxes?
For most regions, duties and taxes are calculated and included at checkout. This ensures no additional charges will be due upon delivery of your order.
Can I cancel or modify my order?
Due to our rapid processing times, we are unable to modify or cancel an order once it has been confirmed. Please ensure all details are correct before finalizing your purchase.